Top

FREQUENTLY ASKED QUESTIONS

General Questions

    1. What is your shipping policy?
    2. What is your back order/out of stock policy?
    3. What is your return policy?
    4. How do I return an item?
    5. How long does it take for me to receive a refund?
    6. How do I use my Gift Certificate/Coupon Code/Store Credit Code?
    7. Do you have a catalog?
    8. How can I leave a review for a product?
    9. How can I get assistance if I need it?
    10. How do I change or cancel an order?
    11. An item is missing from my shipment?

Payment

    1. Do you accept international credit cards?
    2. Do you accept cashier’s checks or money orders?
    3. Do you charge sales tax?
    4. What forms of payment do you accept?

Shipping

  1. Can I expedite my shipping?
  2. Do you ship internationally?
  3. Do you ship to PO boxes or APO/FPO addresses?
  4. How can I track my order?
  5. How long will it take to receive my order?
  6. What is your standard shipping charge?
  7. Do I have to pay return shipping?
  8. I entered the wrong shipping address, what do I do?

Responses

  1. Q: What is your shipping policy?

    A: Our Standard Shipping charge is $4.95 for all orders shipped to U.S. addresses.

    Return to Top

  2. Q: What is your back order/out of stock policy?

    A:If an item is out of stock, the Long 'N Strong Customer Support Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

    Return to Top

  3. Q: What is your return policy?

    A:We offer a 30 day money back guarantee on all products.

    Return to Top

  4. Q: How do I return an item?

    A:If, for whatever reason, you're not happy with your purchase just complete our easy self-service return process. <br
    For assistance with your return or exchange, please call the Long 'N Strong Customer Support Team Monday through Friday 9 AM to 5 PM Eastern Standard Time, toll free 1-888-249-0364.

    Return to Top

  5. Q: How long does it take for me to receive a refund?

    A:It may take 7-10 business days for your return to reach the Long 'N Strong Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 7-10 business days after your credit is applied for it to post to your account.

    Return to Top

  6. Q: How do I use my Gift Certificate/Coupon Code/Store Credit Code?

    A:Using your code is as easy as 1-2-3!
    1. Place all of the items in your shopping cart and proceed to checkout
    2. Under Your Payment Information, find the box labeled "Redeem Gift Cards and Coupons".
    3. Enter your code in the box and click "Apply".

    Return to Top

  7. Q: Do you have a catalog?

    A:Long N Strong has gone green and as such our only catalog is our online store.

    Return to Top

  8. Q: How can I leave a review for a product?

    A:You can write a product review with just 5 easy steps:
      1. On any product page, scroll down and on the left-hand part of the screen, underneath the ‘Customer Feedback section’, you will see a button titled ‘Write a review of this product’.
      2. Once you click on that button you will see an image of the product, a text box, a rating section, and three sections on how the product fits. Please fill in as much information as you’d like. You can also insert your name, where you live, your email address and other brands that you recommend.
      3. Then, click on the orange ‘Submit your Review’ button.
      4. Once you’ve submitted your review, it may take up to 48 hours for it to appear on the site.

      Please visit http://www.shapeshapers.com/terms-of-use to review the legal terms and conditions concerning your submission of reviews.

    Return to Top

  9. Q: How can I get assistance if I need it?

    A:Long 'N Strong Customer Service Representatives can assist you with placing orders 24/7, 365 days a year. You may also email us at info@LongnStrong.com 24/7. Our customer service department is open Monday through Friday from 9 to 5 Eastern Standard Time toll free 1-888-249-0364.

    Return to Top

  10. Q: How do I change or cancel an order?

    A:You can change or cancel an order any time before it is shipped by emailing us at info@LongnStrong.com or contacting our Long N Strong customer support team Monday through Friday from 9 to 5 Eastern Standard Time toll free 1-888-249-0364.

    Return to Top

  11. Q: An item is missing from my shipment?

    A:First check the packing slip to ensure that all the products you ordered are listed. If the product in question is listed on the packing slip, please email us at info@LongnStrong.com 24/7. Our customer service department is open Monday through Friday from 9 to 5 Eastern Standard Time toll free 1-888-249-0364.

    Return to Top

  12. Q: Do you accept international credit cards?

    A:Yes we accept international credit cards.

    Return to Top

  13. Q: Do you accept cashier’s checks or money orders?

    A:Long N Strong currently accepts cashier’s checks and money orders.

    Return to Top

  14. Q: Do you charge sales tax?

    A:LongnStrong.com is required by law to collect sales tax on orders shipped to New York. If you are shipping to New York, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

    Important Sales Tax Information
    We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

    Return to Top

  15. Q: What forms of payment do you accept?

    A:Long 'N Strong accepts all major credit cards.

    Return to Top

  16. Q: Can I expedite my shipping?

    A:For an extra 5 USD we will expedite your shipping, excluding international orders.

    Return to Top

  17. Q: Do you ship internationally?

    A:Yes, Long N Strong offers international shipping.

    Return to Top

  18. Q: Do you ship to PO boxes or APO/FPO addresses?

    A:Long N Strong ships to all PO boxes and military addresses.

    Return to Top

  19. Q: How can I track my order?

    A:When orders are processed and shipped and email notification is sent to you with a tracking number for your order.

    Return to Top

  20. Q: How long will it take to receive my order?

    A:Orders are generally received in 7-10 days within the continental US and may take up to two weeks for international orders.

    Return to Top

  21. Q: What is your standard shipping charge?

    A: Our Standard Shipping charge is $4.95 for all orders shipped to U.S. addresses.

    Return to Top

  22. Q: Do I have to pay return shipping?

    A:You must pay the shipping on any item you plan to return to us.

    Return to Top

  23. Q: I entered the wrong shipping address, what do I do?

    A:Email us immediately at Sales@LongnStrong.com or contact our customer service department Monday through Friday from 9 to 5 Eastern Standard Time toll free 1-888-249-0364.

    Return to Top

Go to the Homepage